Network Management Trinity Digital

Support

 

To contact Trinity Digital for technical support please click here.

Using & Setting Up Outlook with POP3 or IMAP emails

Click on the links below to download the help files

Trinity Digital Mail Server Settings:

  • POP3 & SMTP: mail.yourdomain (e.g. mail.trinitydigital.com.au)
  • Username: your full email address
  • SMTP requires authentication, SSL and port 465.
  • IMAP is through port 143 without SSL or 995 with SSL.
  • What is the difference between POP3 and IMAP (PDF)

Outlook Contacts List Issues:

Accessing web Hosting Manager (cPanel), FTP and Mail Settings

Click on the links below to download the help files

Access to cPanel and webmail is available through the top menu of this website under "Client Tools".

    Using NOD32 Antivirus

    Click on the links below to download the help files

    Contacting Our HelpDesk

    To contact our HelpDesk call (03) 9017-4343 or email our helpdesk. Our helpdesk is active 24 hours a day 7 days a week. Depending on the time you call it will be handled in different ways. Between 8.30am and 5.00pm weekdays, you will talk to a person, after those hours a message will be taken and passed on to an on duty technician. Long term we aim to have a true 24/7 HelpDesk utilising global resources.

      Using VoIP phone handsets and resources

      Our phone systems prior to 30th September 2009 use Cisco/Linksys SPA9xx series handsets.

      General Help

      Cisco/Linksys SPA9xx series handsets

      Cisco SPA5xx series handsets Phone labelling and extension guide templates
         

        Your Outsourced IT Department

        FREE network cost benefit assessment, report and proposal.
        Find out if our Managed Services Agreement can save you money and add value to your organisation.

        Bonus!
        Sign a 36 month Managed Services Agreement and we will give you antivirus software on all your computers FREE for the length of the contract.

        "Response, Reliability, Results"
        Our guarantee:         if we dont deliver what we promise Trinity Digital will give you your money back. See our guarantee for more info.

        Trust us to take care of your IT network while you focus on achieving your business goals.

        Don't employ a staff member to manage your IT, Outsource your IT management through Trinity Digital and get a whole team of highly trained professionals ready to serve you.

        See testimonials from other happy customers who use Trinity Digital for their IT Network management.

        To book a free network assessment, call (03) 9017-4343 and speak to our sales department now, or contact us via the website.

        Save big $ with VoIP

        Save hundreds of dollars on your phonebills today with Voice over IP. Great quality professional phone systems available for your organisation.

        To discuss or arrange a cost benefit analysis against your existing system, please call us on (03) 9017-4343 or contact us through the website.

        Anti-Virus & Anti-Spyware software

        NOD32 Anti-virus is our preferred choice for AV software for SME's and Schools. NOD32 is continuously rated world number one. It detects more viruses that any other AV, it is unobtrusive and it downloads seamlessly and quickly on any net connection. Click here to download a 30 day trial version, if you like what you see, call us and purchase the full product. (Discounts available for not for profit customers and bulk orders over three licenses).

        Residential Broadband ADSL connection

        We are agents for Exetel, TPG and Telarus. Signing up through these links allows us to support your internet connection for you. If you dont use these links, please use our agent codes below.

        Signup today with Exetel CLICK HERE
        Signup today with TPG CLICK HERE

        You will be presented with your choice of plan upon signup, however if you wish to view plans and pricing follow these links.

        Exetel plans and pricing (exetel agent code V025)

        TPG plans & pricing (TPG dealer code VITRD)

        Call us on
        (03) 9017-4343 If you wish to find out more about broadband plans or contact us through the website.